As an IT Documentation Intern, you will be integral to improving the clarity and accessibility of our technical knowledge base. Your primary responsibilities will include:
Documentation Creation: Work with IT specialists and engineers to document procedures, system configurations, network diagrams, and application usage guides.
Knowledge Base Management: Help maintain and organize our internal and external knowledge bases (e.g., SharePoint, Confluence, internal wikis), ensuring information is current, accurate, and easy to find.
Template Development: Assist in developing standardized templates for various types of documentation (e.g., runbooks, post-mortem reports, user manuals) to ensure consistency across the department.
Content Review: Review existing documentation for clarity, completeness, grammar, and adherence to company standards, making necessary edits and updates.
Process Mapping: Assist in mapping out and documenting IT operational processes and workflows.
User Training Materials: Contribute to the creation of simple training materials or quick guides for end-users on new IT tools or processes.
Proposal creation: coordinate with IT team to create proposal for clients and then coordinate with client to create a detailed development document for IT team
Requirements:
Education: Currently pursuing or recently completed a degree in Information Technology, Computer Science, Technical Writing, Library Science, Communications, or a related field.
Technical Aptitude: A basic understanding of IT concepts, terminology, and infrastructure (e.g., networking, operating systems, cloud services) is highly desirable.
Writing & Communication: Exceptional written and verbal communication skills with a proven ability to translate complex technical information into clear, concise, and accessible language for diverse audiences.
Attention to Detail: Meticulous and detail-oriented, with a strong commitment to accuracy and completeness.
Tool Proficiency: Familiarity with documentation tools, such as Microsoft Office Suite (Word, Excel, PowerPoint, Visio), Markdown, and/or knowledge base platforms (e.g., Confluence, SharePoint, Wiki software
What you’ll gain:
Real-World Experience: Hands-on experience working in a professional IT environment and contributing to critical operational projects.
Portfolio Development: Opportunity to build a substantial portfolio of professional technical documentation.
Mentorship: Direct mentorship from experienced Technical Writers and IT professionals.
Networking: Exposure to various IT disciplines, including Infrastructure, Security, and Application Development.
About Webarclight
Job Summary
Job Type
Internship
Location
Remote
Salary
Negotiable
Posted
Oct 08, 2025
Ready to Apply?
Don't miss this opportunity. We are excited to review your application!
